User Guide

Please refer to below guides to help your shopping experience.

How to register 21gs

By clicking a user icon at the top right corner, you will be directed to enter necessary information and to agree terms of use and privacy policy. You may fill in every information so that you won’t have to fill out information at the checkout process. After signing up, you will be able to participate a variety of events and promotions.

Order Guide

Order will be processed via following steps:

– Step 1: Search products
– Step 2: Add to cart
– Step 3: Login or purchase as non-registered user
– Step 4: Fill out checkout form
– Step 5: Select payment method
– Step 6: Order complete

Please note on your order ID and order registration number if you purchased as a non-registered user. Do not worry about this if you are already registered.

Shipping Guide

Deliveries will take 10~14 days and may be delayed in some circumstances.

– Your payment details will be securely transmitted to the Bank and Payment Companies for transaction authorization
– Using up to 256-bit SSL encryption

Refund Guide

– Users may cancel within 7 days from the day you receive the goods.

– If you wish to refund, your payment will be funded back to your bank account within 3 business days.

– If you purchased with a credit or debit card, we will cancel your payment, so that you won’t be charged for your cancelled order. (If payment has made through, your payment will be refunded on next following month.)